Careers

BI Analyst

Description

Syte is a visual discovery and personalization technology platform that helps retailers and ecommerce to increase revenue by using state of the art deep learning algorithms personalizing each customer interaction.

The company’s advanced visual discovery and segmentation engine uses machine learning to build actionable customer segments in real time, enabling marketers to take instant action via visual discovery personalization, recommendations, automatic optimization - in a single platform.

Syte Business Intelligence (BI) and Analytics team strongly believes in using advanced analytics to understand how our users interact with our products.

Our B2B Customers have over 200 million users a month, and we collect over 100 Million events a day! We do it all using cutting edge technology to process, store, & query our data, including Snowflake, Rivery and Tableau.

Syte is on the lookout for a BI ANALYST to work cross department in order to play a critical role in strategic decision making, and to proactively guide company growth.

In this role, the goal will be to improve business decisions by gathering data from numerous sources, interpreting the rise and fall in trends and noticing patterns in the product usage. We’re looking for someone who understands the enormity of data collection and has the ability to articulate and communicate those findings so that multiple teams understand how to move Syte forward with confidence. 

Requirements

You are:

Syte prides itself on its ability to provide cutting edge tools for our clients that are data driven and well researched.

Our BI Analyst will be expected to troubleshoot data issues by having a keen eye for detail, develop a systematic reporting routine, and regularly update various stakeholders on data metrics.

We’re looking for a team player who is excited by the challenges of being the best in the business, a self-starter, and someone who straddles the line between analyst and communicator.

you will:

• Work closely with business and technology units 
• Act as the Data and analysis focal point of product & engineering teams
• Support Customer success and sales data needs (ROI measurement analysis–churn, behavior, segmentation, trends, customer value and more)
• See beyond numbers and help to inform, influence, support and execute our business decisions
• Research, analyze and organize big data from both technical and business perspective 
• Analyze, specify, and validate new business requirements and participate in new product designs
• Analyze and optimize products and activities, take part in design and implementation, and be a key part of strategic product decisions.
• Build and maintain reports, dashboards and metrics, in addition to monitoring the integrity and validity of the data reported.
• Work with large amounts of data and build tools to streamline the process.
• Design, manage, and maintain analytics products and BI solutions for internal and external customers.
• Organize data sources and make them more accessible and informative
• Design, manage, and maintain data visualization products (Tableau, Data Studio, etc.)
• Analyze and derive actionable optimizations with the goal of KPI’s improvement
• Find influencing factors and estimate their effect on KPI’s
• Manage multiple tasks at a time in a fast-paced environment

Must have:

• Advanced SQL knowledge
• 2 - 5 years experience in quantitative analysis (BI, product analyst, etc), preferably for an internet company \ SaaS B2B. 
• Experience working with with BI reporting tools (Tableau, QlikView, Sisense, or other)
• Experience working with Big Data and data warehousing (Athena, Big Query, etc).
• Passion for data - not afraid to get your hands dirty in technical and business aspects
• Customer Facing experience (Internal and external)and High attention to details
• Highly proficient in English- Must
• Self-learning with the ability to translate analytic conclusions to business actions

Nice to have:

• Experience working with ETL tools (Rivery, or other)
• Scripting skills (Python or other)
• A BSc/BA in a quantitative field such as mathematics, statistics or engineering
• Experience in working with big data tools (Athena/BigQuery/Snowflake) - advantage

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Customer Success Manager

Description

Syte empowers the world's most innovative retailers in fashion, home decor and jewellery to grow revenues and brand loyalty with superior shopping experiences. Our mission is to redefine product discovery and change the way people shop, forever. We are obsessed about our Customer’s Success. We are seeking a business savvy, analytical and project minded Customer Success Manager that’s eager to drive our customer’s success and bring real value to their business.

Our patented Visual-AI platform fuels various solutions for retailers including - Camera search, Contextual search, Recommendation engines, Deep tagging suite, In-store solutions, a Marketplace for consumers and more. The company was founded in 2015 and has raised $31M to date.

Core areas of responsibility

As a CSM at Syte, you will own your accounts through managing relationships with users and decision makers, managing renewals and growth objectives, while being accountable for customer and partner satisfaction. In this role you’ll have the opportunity to work cross-functionally with Product Management, Marketing, Sales and R&D. This is a high-impact, hands-on, strategic role that will help position Syte as a leader in the retail-tech space.

What are we looking for

• The ultimate candidate will demonstrate core traits of ambition and daring, genuine curiosity about customer’s business needs, strong technical orientation and ability to fine tune solutions.
• Customer Success Managers at Syte are trusted partners to our customers, transforming technology into tangible business value.

In this role you will

• Manage the post-sales relationship for corporate and enterprise accounts. Serve as the primary client contact and advocate for day to day and escalated issues and requests.
• Monitor usage and engagement level and work together with the client to optimize and demonstrate constant value
• Meet assigned targets for renewal and growth objectives in assigned accounts.
• Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
• Ensure our customers receive the utmost value of Syte's product.
• Actively grow the existing account base to identify new value creation opportunities.

What you need to bring to the table

• 4+ years of experience as CSM/AM or equivalent customer facing roles in international enterprise B2B customer management 
• Proven experienced with owning customer’s renewals and expansions technically and commercially
• Exceptional customer orientation, interpersonal, listening, written and verbal communication skills 
• Ability to lead and motivate, develop clear and creative solutions to problems and manage multiple initiatives simultaneously.
• Independent, proactive and out of the box thinker 
• English fluency both verbal and written 
• Experience in working with e- commerce clients and Understanding e -commerce analytics - Big advantage 
• Work days from Monday - Friday
• Travel required - 10%-20%

Requirements

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Enterprise Account Executive

Description

Syte is on the lookout for an experienced Enterprise Account Executive with a proven track record of success in global software sales

A passionate, highly intelligent, focused and well-organized individual, who wants to join one of the strongest and fastest growing sales teams in Tel-Aviv

The ideal candidate will join our team bringing with them a strong background in selling SaaS to Enterprise businesses

You should have experience navigating a full sales cycle from qualification through negotiation – mostly via web-meetings with occasional international travel. Attention to detail, organization, and hunger for success are a must

What Will You Do?

• Manage the full sales cycle, including contract negotiation and other deliverables for closing deals in International markets.
• Lead a consultative sales engagement, diving deep into a prospect’s business challenges, advising on impactful solutions while demonstrating ROI and long-term strategic value
• Become a Syte product expert and deliver customer-tailored demonstrations to interested prospects via our web-conference.
• Become an expert in Visual AI and the Retail market, learn how to position Syte and educate prospects.
• Thorough and proper qualification of customer needs and requirements
• Execution of sales activities with internal cross-functional teams, with senior management and company counsel.
• Manage pipeline and documentation in SalesForce.com
• Maintain weekly sales forecast and achieve quarterly revenue quotas.

Requirements

• Minimum 3 years of international enterprise software sales experience
• Proven Track record of consistent over-achievement with commitment to a process- driven sales approach
• High level of organization and the ability to work multiple critical opportunities at once
• Outstanding communication and people skills – Remote, written, and face to face
• A personality that thrives in a team environment.
• You are able to work in a fast-paced sales cycle and dynamic environment
• You love collaborating internally, and you’re business-savvy with a can-do attitude, impeccable integrity, and organizational standards
• Experience with Salesforce.com- a plus
• Native English or at mother tongue level -Must
• Working Days – Mon – Fri
• Willing to travel a few times per quarter

****The position is full time and based in Tel- Aviv

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Implementation Specialist

Description

If you are passionate about retail (Fashion, Home & Garden) and see yourself as an energetic, driven professional who wants to join our fast-growing, award-winning visual AI startup, Syte is looking for you

Syte is looking for a self-motivated, dynamic Post sale implementation specialist

 We are the leading AI-driven visual search and recommendation technology for retails

 Syte helps retailers, marketplaces, and mobile device manufacturers, deliver unprecedented customer engagement with visual AI solutions that connect shoppers with the products that inspire them

What you'll do:

•Tag and test customer feeds that are required for onboarding process of new customers

•Work with customer support and solution architects to provide the best visual search results possible.

Requirements

•Good technical skills

•A methodical approach to tasks with attention to detail

•High-level of spoken English

•Good communication and interpersonal skills and the ability to work as part of a team

•Strong time management and load balancing skills

•Able to work with a sense of urgency and under pressure

•Problem-solving skills with the ability to think “out-of-the box”

Bonus points:

•Knowledge and experience in the retailing industry

•Experience in a QA or Data Specialist role 

•Entry-level coding experience (JavaScript, Regex)

•Knowledge and experience in a wide variety of cloud technologies and software solutions

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Salesforce Developer

Description

Syte empowers the world's most innovative retailers in fashion, home decor, and jewelry to grow revenues and brand loyalty with superior shopping experiences. Our mission is to redefine product discovery and change the way people shop, forever. 

Our patented Visual-AI platform fuels various solutions for retailers including - Camera search, Contextual search, Recommendation engines, Deep tagging suite, In-store solutions, a Marketplace for consumers, and more. The company was founded in 2015 and has raised $31M to date.

We are seeking an energetic Salesforce Developer that is eager to build scalable solutions and automation and knows how to find the golden route between over-engineering to non-robust solutions. In this role you’ll have the opportunity to work cross-functionally with Marketing, Sales, and Customer Success to drive the growth of our platform. This is a high-impact, hands-on, strategic role that will help position Syte as a leader in the retail tech space. 

You’ll be doing:

• Own the technical architecture and development efforts of the internal Salesforce system.
• Be a source of technical innovation in the team.
• Lead Salesforce projects end-to-end with full ownership of the project. Working with the company business units to a clear definition and design, implementation, testing, release to production to communicate to the relevant teams.
• Find creative solutions to complex technical and integration challenges
• Introduce new methodologies, technologies, and tools to the technical ecosystem

Requirements:

• 3-4 years of Salesforce development and admin experience, Salesforce certification preferred
• Bachelor's Degree in Industrial Engineering / Information Systems or equivalent.
• Experience in delivering Salesforce solutions, preferably with an emphasis on Sales, Customer Success, and/or Marketing.
• Deep knowledge and experience of Salesforce development, including Apex, Visualforce, Lightning Components.

Requirements

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