The Year That Changed eCommerce Forever: Data & Forecasts for a Post-Pandemic World

As we enter 2021 and the dust settles on the eCommerce rush we saw this past year, brands and retailers will need new strategies to ensure growth. This report takes a close look at consumer spending and behavior as 2020 came to a close, provides a forecast into 2021, and offers actionable strategies for improving customer experience to drive retention and LTV in the new year.

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Here’s What’s Inside:

eCommerce forecast 2021

The events of 2020 dramatically changed the retail and eCommerce landscape, revealing new shopping behaviors, setting higher expectations for customer experience, and forcing brands to innovate quickly in order to remain competitive.

Read this report to get:

  • Data on traffic and conversion trends across verticals as 2021 kicks off
  • The most effective strategies for driving retention and LTV, by the numbers
  • A look at the top products sold over the last year
  • And more!

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eCommerce forecast 2021 report

In This Report, You’ll Learn:

How shopping and spending habits are changing as we enter the new year

Which verticals are experiencing the most growth post-holiday season

How product discovery impacts retention rates and LTV

The most popular products sold in each vertical in 2020

How consumer browsing and buying habits vary by vertical

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