Digital native home decor retailer Mobly set out to reimagine the customer experience for online shoppers. Since its inception in 2011, the São Paulo-based eCommerce giant has quickly become a household name for home and garden goods across South America. Mobly’s massive inventory caters to a wide range of tastes while challenging conventional styles. It provides a sophisticated and highly personalized digital customer experience for its 4.5 million monthly visitors, as well as the in-store shoppers who visit its 11 physical locations.
The customer experience experts at Mobly recognized early that shoppers needed visual inspiration onsite, but they lacked the tools to create an engaging and inspirational journey. To correct this, Mobly invested in building systems that could produce customizable 3D renderings and inspiration galleries. This generated sales but demanded complex and time-consuming development resources. The Mobly team understood quickly that in order to advance customer experience, they needed a visual discovery solution that would satisfy their goals to:
“We’ve partnered with many other vendors, but our integration with Syte truly stands out. The visual AI technology is first-class, and it has tripled conversion for us. The team at Syte is always there to answer any questions — the whole journey with them has been superb.”
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